Whorlton Grange Residential Home, Whorlton Grange Cottages opp Golf Club House, Westerhope, Newcastle Upon Tyne, NE5 1ND
Table of Content
These charges do not include personal items such as clothing, hairdressing, private chiropody, newspapers etc. Fees and what they include should always be checked with the manager. The registered manager had taken steps to ensure the service was run effectively. There were regular meetings between teams within the home and sharing of information. Regular quality audits were conducted and action was taken where incidents occurred or improvements could be made.
Although we have only seen her room it was cosy, and she liked the furniture. Mum thinks that she is on holiday with lots of friends and lovely staff who totally look after her. We have only seen her 3 times and those were socially distanced visits in the garden. The most important thing to us as a family is that Mum feels safe and cared for which she does. The care staff are wonderful, nothing is too much trouble and if we ring to see how Mum is you do feel like the person on the other end really does know your loved one. It’s also good to see pictures and videos on Facebook playing bingo, doing crafts and singing.
Support links
Staff were recruited robustly and received training based on the needs of people using the service including dementia awareness. Staff had undergone an induction period and their mandatory training was up to date. There were sufficient staff, with different skills to meet the needs of the people living there. We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. Safe recruitment procedures were in place to ensure suitable staff were employed.
We reviewed the information and data available to us about Whorlton Grange Residential Home on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage. As the interactive digital tables have an android operating system, our activities coordinators and home managers can download multiple applications. All three outcomes can be achieved through residents interaction with the table and the carer guidance.
Activities & Services
Throughout our visit we observed staff and people responded to each other in a positive way. People were engaged in meaningful activity with support and staff took time to talk to people as they were carrying out their duties. Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Waverley Lodge Bewick Crescent, Lemington, Newcastle Upon Tyne, NE15 8AY ★★★☆ Waverley Lodge is a large care home in Newcastle Upon Tyne, with 45 beds. The care home accepts older individuals with Alzheimer's and other forms of dementia. The facility has been registered with the Care Quality Commission since May 2017.
Ratings:
Others also provide nursing, and will have a nurse on duty twenty-four hours a day. Laura is a Registered Manager at Woolton Grange Care Home with over 12 years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues.
Our National Housing for Older People Awards celebrate examples of successful retirement housing and housing-with-care. With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing. Think of them more like full-board hotel accommodation with 24 hour care available.
Care Quality Commission inspection rating
A challenge we all face as we get older is to think about where we live, and how it will work for us when we’re older. If you intend to ‘stay put’ where you are, then thinking and planning ahead makes sense. Our site offers information and guidance that we hope will be of help to you. If you have a home to sell, you may be able to use the proceeds to pay the deposit on a new property and take out a ‘lifetime mortgage’ to cover the rest of the cost.
People and their relatives knew how to make a complaint if they were unhappy. We saw that three complaints had been recorded, investigated and resolved to the satisfaction of the complainant within the last 12 months. There were a number of people subject to Deprivation of Liberty Safeguards and these had been managed well by the service with referrals for local authority authorisation being made appropriately. The service had a system in place to ensure that renewals were requested promptly. They were safeguarded from abuse by staff who had been trained in this area. Any accidents or incidents were monitored and any lessons learnt were acted upon.
There is no charge whatsoever to appear in it, and we welcome a photo and descriptive text to enhance the presentation of your home. Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site. We have recently been able to open EAC Advice, a new 'housing options' advice service for older people. Care homes are regulated by independent Inspectorates in each country of the UK, subject to periodic inspections and awarded quality grades. Inspectorate reports and grades are accessible from the care home pages on this website.
The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. The grounds offer our residents and visitors, stunning undisturbed views and glorious award-winning lawned gardens.
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. – the service is performing well and meeting our expectations. Archived services are ones which are no longer part of a provider's registration with CQC. You can find out more about archived services and how you can use the information on our page about searching for the history of care services.
We have recommended the provider review staffing levels and night time procedures to ensure they are still appropriate. Staff said they felt supported, however, yearly appraisals had not been completed, some for over three years. People enjoyed the meals and their dietary needs had been catered for. The care plans were being developed to provide more information about people and their care needs.
Cragston Court
Extra charges are made for hairdressing, private chiropody services, newspapers, toiletries. The most recent inspection report was available on request to residents, visitors and staff. Information about fees charged was included in the home`s service user guide. Whorlton Grange is registered to provide accommodation for people who need personal care. Whorlton Grange is a care home registered to provide personal care and accommodation for up to 27 older persons including 12 with dementia.
The people who we spoke with said staff always respected their privacy and dignity. They said the food was very good and they were always given a choice. People said the atmosphere was always friendly and there were plenty of activities taking place. They told us the manager was very approachable and they felt confident any concerns or complaints would be taken seriously.
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